Shipping & Delivery FAQ

How long after ordering is my order shipped?

We typically ship all orders within 2-5 business days.

How long does it take to arrive?

We ship all local orders from our USA factory. Once shipped, we see delivery happen within the following timeframe:
USA - Within 2-5 business days
Canada - Within 4-7 business days
Western Europe - Within 5-7 business days
Australia/NZ - Within 5-10 business days
Rest of the World - Within 5-12 business days

These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.

Which carrier do you use?

We ship all US orders with USPS, international orders are shipped with DHL. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

I didn't receive my order

You can use our tracking page to monitor your order. If you have any issues, please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

What about customs fees/taxes?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where all international packages are charged (e.g Philippines). If fees are charged by customs, they are payable by the recipient.