Frequently Asked Questions

Can I cancel or change my order?

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

My item is damaged/incorrect, what do I do?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorisation from support first.

Can I return my purchase?

We are confident you will love our products! However, if for any reason you are not completely satisfied with your purchase, you can return your item(s) within 30 days of purchase.

Please contact our support team for assistance before returning any items.

We have a 100% Satisfaction Guarantee and a 90 Day Money-Back Guarantee, so we have you covered!

My item looks different to the online listing

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows us to create many different products with our artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

How long after ordering is my order shipped?

We typically ship all orders within 2-5 business days.

How long does it take to arrive?

We ship all local orders from our USA factory. Once shipped, we see delivery happen within the following timeframe:
USA - Within 2-5 business days
Canada - Within 4-7 business days
Western Europe - Within 5-7 business days
Australia/NZ - Within 5-10 business days
Rest of the World - Within 5-12 business days

These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.

Which carrier do you use?

We ship all US orders with USPS, international orders are shipped with DHL. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

I didn't receive my order

You can use our tracking page to monitor your order. If you have any issues, please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

What about customs fees/taxes?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where all international packages are charged (e.g Philippines). If fees are charged by customs, they are payable by the recipient.